Privacy Policy for Harmony Pharmaceutical
Last Updated: [13 January 2025]
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1. Our Commitment to Your Privacy
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Harmony Pharmaceutical is committed to protecting your privacy and the confidentiality of your health information. This Privacy Policy describes our practices for collecting, using, and disclosing your personal information when you use our telehealth services for over-the-phone medical diagnoses and appointments. Information will only be disclosed to a medical facilitator or medical profession for convenient and accurate medical assistance.
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2. Protected Health Information (PHI) and Personal Data
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We collect Protected Health Information (PHI) and other personal data to provide you with medical services. This may include:
Contact Information: Name, address, phone number, and email address.
Personal Details: Date of birth, gender, and demographic information.
Medical Information: Your medical history, current symptoms, diagnoses, treatment plans, prescriptions, and physician's notes.
Insurance and Billing Information: Details necessary for payment and processing claims.
Call Recordings: For quality assurance and medical record-keeping purposes, phone consultations may be recorded with your consent.
3. How We Use Your Information
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We use your information for the following purposes:
Treatment: To provide you with a medical diagnosis, connect you with a doctor for an appointment, and offer ongoing care.
Payment: To bill for the services provided and to process payment from you or your health insurance provider.
Healthcare Operations: To manage our business, train staff, monitor and improve the quality of our telehealth services, and for general administrative purposes.
Communication: To contact you with appointment reminders, billing information, and important updates about our services.
Legal Compliance: To comply with federal and state laws, including HIPAA, and to respond to legal processes such as court orders.
4. How We Share Your Information
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Your PHI is confidential and is not shared with unauthorized third parties without your consent. We may, however, disclose your information under certain circumstances:
Service Providers (Business Associates): We may use third-party companies, known as "Business Associates," to perform certain functions on our behalf. These may include software platforms for managing appointments, secure communication services, and billing companies. We have signed Business Associate Agreements (BAAs) with all relevant partners to ensure they protect your PHI.
With Your Authorization: We will share your information with others, such as family members, only with your explicit written consent.
For Legal Purposes: We may disclose your information to law enforcement or government authorities as required by law.
For Public Health: In a national emergency or pandemic, we may be required by law to share relevant clinical information with government authorities.
5. Your Privacy Rights
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You have the following rights regarding your health information:
Right to Access: You can request a copy of your health records.
Right to Amend: You can ask for corrections to your health information if you believe it is incorrect or incomplete.
Right to an Accounting of Disclosures: You have the right to receive a list of certain disclosures of your PHI made by us.
Right to Request Restrictions: You can ask us to limit how we use or disclose your PHI, although we are not required to agree to all requests.
Right to a Paper Copy: You have the right to obtain a paper copy of this Privacy Policy upon request.
6. Security Measures for Telehealth Services
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For phone-based diagnoses and appointments, we have implemented the following security measures to protect your PHI:
All audio transmissions are securely encrypted.
Healthcare providers operate from private, secure locations to prevent unauthorized access to your consultation.
All staff are regularly trained on HIPAA regulations and security best practices for handling sensitive health information.
Access to PHI is strictly limited to authorized personnel on a "need-to-know" basis.
7. Children's Privacy
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Our services are not intended for individuals under the age of 18 without verifiable parental consent. We do not knowingly collect personal data from minors without a parent's or guardian's permission.
8. Changes to This Privacy Policy
We reserve the right to update this policy at any time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last Updated" date.
9. Contact Information
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If you have questions about this policy or believe your privacy rights have been violated, please contact our Privacy Officer